Year of Publication
2022
Journal
Proceedings of the 55th Hawaii International Conference on System Sciences, 2022
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Claim success, but blame the bot? User reactions to service failure and recovery in interactions with humanoid service robots

Assistant Professor, Department of Management

Citation: Claim success, but blame the bot? User reactions to service failure and recovery in interactions with humanoid service robots. Proceedings of the 55th Hawaii International Conference on System Sciences, 2022. 2022.

In: Proceedings of the 55th Hawaii International Conference on System Sciences, 2022

Published by: N Mozafari, M Schwede, M Hammerschmidt, WH Weiger , 2022

Cited by: 5