Year of Publication
2013
Journal
Journal of Service Management

The impact of service quality on operational performance improvement: The case of IT/IS Departments in the public sector

31-12-2014

Assistant Professor of Management

Citation: The impact of service quality on operational performance improvement: The case of IT/IS Departments in the public sector. Journal of Service Management. 2013.

In: Journal of Service Management

Published by: , 2013

Cited by: