The impact of service quality on operational performance improvement: The case of IT/IS Departments in the public sector

Year of Publication	2013
Journal	Journal of Service Management
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31-12-2014

Mohammed Kafaji

Associate Dean for Quality Assurance and Accreditation

Citation: The impact of service quality on operational performance improvement: The case of IT/IS Departments in the public sector. Journal of Service Management. 2013.

In: Journal of Service Management

Published by: , 2013

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