Mario Ferrer

Chair Operations and Project Management Department

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Dr. Mario Ferrer serves as the Chair of the Operations and Project Management Department while holding the position of Assistant Professor in Operations Management at the College of Business. His instructional portfolio encompasses diverse courses, including logistics and supply chain management, operations management, innovation management, and quality management. Dr. Ferrer earned his Ph.D. in Supply Chain Management from CQ University in Queensland, Australia. His academic journey also includes a BSc in Industrial Engineering from UN and an MBA in e-business (with Distinction) from Central Queensland University, Australia. Dedicated to advancing knowledge, Dr. Ferrer's current research delves into the practices of product and service supply chains in emerging economies. His scholarly pursuits extend to actively participating in funded research projects, such as the Extending Venture Capital Pipeline in Regional Queensland and LOGPORT, funded by the Colombian Administrative Department of Science, Technology, and Innovation (Colciencias). In recent years, he has collaborated on the SMART City project, supported by Alfaisal University. Dr. Ferrer's expertise extends beyond academia; he has contributed as an invited reviewer for prestigious conferences, including the Australian and New Zealand Academy of Management (ANZAM), Intellectbase, CInet, and Latin American and Caribbean Engineering Institutions (LACCEI). Additionally, he has lent his insights to journals like the International Journal of Technology Management.

 The expertise supplied to the above agencies involves:

·Small business operations planning

·Product and service supply chain characterization

·Industry clusters innovation capability assessment

·Operational logistics reporting

·Inferential data analysis.



EDUCATION:

Ph.D.


2010

Central Queensland University Australia


MBA (e-business)

2004

Central Queensland University, Australia


PROFESSIONAL MEMBERSHIPS

Member of Intellectbase; An international academic consortium
Member of the Logistics Association of Australia (LAA)

RESEARCH CENTRES/GROUP MEMBERSHIPS

GEMOP (UAC, Colombia)
SIMOPT (FCIMEC, Colombia)
ILCG (Colombia-Spain-USA)

AWARDS

Alfaisal COB Outstanding Academic Service award 2020

Alfaisal COB Outstanding Research Award for the Year 2013-2014

Emerald Literati Outstanding Paper Award. Highly commended paper. Supply chain collaboration: capabilities for continuous innovation,2009

Industry Impact Award, granted by a panel from European industry in the 9th International continuous innovation (CINet) Conference in Valencia, Spain, September 2008

UPRA Schoalrship Awarded by the Commonwealth of Australia, 2004.

EVENTS ORGANIZED

2nd annual workshop for CINet Young Academics (CIYA), Brisbane (Australia) Co-organizer of the 10th International Cinet Conference (Brisbane, Australia)

1st Alfaisal COB Kaizen workshop, May ,2014.

BAE Systems Project Management Student Competition from 2017 to 2022



GRANTS
Research projects approved and funded by Alfaisal University in the Kingdom of Saudi Arabia:
Supply chain relationships and practices in the Kingdom of Saudi Arabia (PI)
The enabling role of e-government in attaining performance excellence (Co-I)
Medical Tourism Supply Chain in the Kingdom of Saudi Arabia (PI)
The role of NICT in the Smart City: Stage I (CO-I)

 

Publications

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An analysis of the Brazilian higher educational opportunity and challenge processes to achieve the 2030 Agenda for the sustainable development

Journal Article ,
An analysis of the Brazilian higher educational opportunity and challenge processes to achieve the 2030 Agenda for the sustainable development. (2023). International Journal of Sustainability in Higher Education, 2023.

Supply chain resilience in the Colombian defense sector before and during the COVID-19 pandemic: A comparative study

Journal Article ,
Supply chain resilience in the Colombian defense sector before and during the COVID-19 pandemic: A comparative study. (2023). Plos One 18 (3), e0282793, 2023.

The key success factors to adopting lean practices: the case of South American manufacturing firms

Journal Article ,
Ferrer, M. ., Calvo, E. ., & Santa, R. . (2023). The key success factors to adopting lean practices: the case of South American manufacturing firms. The TQM Journal 35 (7), 2068-2091, 2023.

An investigation of the impact of human capital and supply chain competitive drivers on firm performance in a developing country

Journal Article ,
Santa, R. ., Ferrer, M. ., Tegethoff, T. ., & Scavarda, A. . (2022). An investigation of the impact of human capital and supply chain competitive drivers on firm performance in a developing country. Plos One 17 (12), e0274592, 2022, 17(12), e0274592.

Cooperating to enhance the supply chain performance of Saudi Arabian manufacturing organisations

Journal Article ,
Ferrer, M. . (2021). Cooperating to enhance the supply chain performance of Saudi Arabian manufacturing organisations. International Journal of Business Performance Management 22 (4), 380-393, 2021, 22(4), 380-393.

Impulsores claves de Producción Optimizada en empresas manufactureras: Análisis comparativo entre Colombia y otros países de Sur América

Book Chapter ,
Impulsores claves de Producción Optimizada en empresas manufactureras: Análisis comparativo entre Colombia y otros países de Sur América. (2021). In La tecnología, la innovación y la efectividad operativa (p. 202). Cali: Editorial Universidad Icesi.

Impulsores claves de Producción Optimizada en empresas manufactureras: Análisis comparativo entre Colombia y otrospaíses de Sur América

Journal Article ,
Impulsores claves de Producción Optimizada en empresas manufactureras: Análisis comparativo entre Colombia y otrospaíses de Sur América. (2021). Regiones Inteligentes: La tecnología, La innovación Y La Efectividad …, 2021.

The Industry 4.0 and the New Educational Trends: A Framework for Improving the Educational Activities

Book Chapter ,
De Oliveira, M. ., Scavarda, A. ., Santa, R. ., & Ferrer, M. . (2020). The Industry 4.0 and the New Educational Trends: A Framework for Improving the Educational Activities. In Operations Management For Social Good (pp. 799-807). Rio Do Janeiro: Springer.

The role of trust in e-Government effectiveness, operational effectiveness and user satisfaction: Lessons from Saudi Arabia in e-G2B.

Journal Article ,
The role of trust in e-Government effectiveness, operational effectiveness and user satisfaction: Lessons from Saudi Arabia in e-G2B. (2019). Government Information Quarterly, 36(1), 39-50.

Does size matter? Impact of key competitive drivers on supply chain performance in the Valle del Cauca region in Colombia.

Conference Paper ,
Does size matter? Impact of key competitive drivers on supply chain performance in the Valle del Cauca region in Colombia. (2019). EUROMA (European Operations Management Academy). Presented at the. Helsinki: CINet.

El impacto del capital humano y los impulsores clavesde la cadena de suministro en el desempeño de lasempresas en el Valle del Cauca

Journal Article ,
El impacto del capital humano y los impulsores clavesde la cadena de suministro en el desempeño de lasempresas en el Valle del Cauca. (2019). Regiones Inteligentes: La Competitividad En El Valle Del Cauca, 119-148, 2019.

The role of trust in e-Government effectiveness, operational effectiveness and user satisfaction: Lessons from Saudi Arabia in e-G2B

Journal Article ,
The role of trust in e-Government effectiveness, operational effectiveness and user satisfaction: Lessons from Saudi Arabia in e-G2B. (2019). Government Information Quarterly 36 (1), 39-50, 2019.

Drivers of hospital safety culture quality in emerging economies: the case of Saudi Arabia

Journal Article ,
Drivers of hospital safety culture quality in emerging economies: the case of Saudi Arabia. (2018). International Journal of Productivity and Quality Management 23 (3), 369-384, 2018.

The impact of the quality of the service from IS/IT departments on the improvement of operational performance: the point of view of users of technological innovations

Journal Article ,
The impact of the quality of the service from IS/IT departments on the improvement of operational performance: the point of view of users of technological innovations. (2018). International Journal of Business Information Systems 28 (2), 125-146, 2018, 28(2).

Evaluating the quality of the service offered by a bus rapid transit system: the case of Transmetro BRT system in Barranquilla, Colombia

Journal Article ,
Evaluating the quality of the service offered by a bus rapid transit system: the case of Transmetro BRT system in Barranquilla, Colombia. (2018). International Journal of Urban Sciences 22 (3), 392-413, 2018, 22(3), 392-413.

Fostering a healthcare sector quality and safety culture

Journal Article ,
Fostering a healthcare sector quality and safety culture. (2018). International Journal of Health Care Quality Assurance 31 (7), 796-809, 2018, 31(7), 796-809.

The mediating role of outsourcing in the relationship between speed, flexibility and performance: a Saudi Arabian study

Journal Article ,
The mediating role of outsourcing in the relationship between speed, flexibility and performance: a Saudi Arabian study. (2017). International Journal of Productivity and Quality Management 22 (3), 395-412, 2017.

Drivers of Hospital Safety Culture Quality in emerging economies: the case of Saudi Arabia.

Journal Article ,
Drivers of Hospital Safety Culture Quality in emerging economies: the case of Saudi Arabia . (2017). Int. J. Of Productivity and Quality Management, 23(3), 369-384.

The mediating role of outsourcing in the relationship between speed, flexibility and performance

Journal Article ,
The mediating role of outsourcing in the relationship between speed, flexibility and performance. (2017). Int. J. Of Productivity and Quality Management, 22(3), 395-412.

Service supply chain coordination factors: the case of Saudi Arabian hospitals

Journal Article ,
Service supply chain coordination factors: the case of Saudi Arabian hospitals. (2016). CQUniversity, 2016, 23(3).

Sustainability at the Healthcare Organizations: an Analysis of the Impact on the Environment, Society, and Economy

Journal Article ,
Sustainability at the Healthcare Organizations: an Analysis of the Impact on the Environment, Society, and Economy. (2015). Chemical Engineering Transactions 45, 727-732, 2015, 25(3), 487-521.

International Journal Logistic Management: Strategic supply chain management factors influencing agribusiness innovation utilization

Journal Article ,
International Journal Logistic Management: Strategic supply chain management factors influencing agribusiness innovation utilization. (2014). Emerald Insight, 2014.

COORDINATING SERVICE SUPPPLY CHAINS: THE SAUDI ARABIAN CASE

Conference Paper ,
COORDINATING SERVICE SUPPPLY CHAINS: THE SAUDI ARABIAN CASE. (2014). Euroma 2014. Presented at the. Palermo. (Original work published)

Healthcare Supply Chain: A Comparative Study of Practices in Emerging Economies

Conference Paper ,
Healthcare Supply Chain: A Comparative Study of Practices in Emerging Economies. (2014). INFORMS 2015. Presented at the. San Francisco. (Original work published)

Service Supply Chain Coordination Factors

Journal Article ,
Service Supply Chain Coordination Factors. (2014). International Journal of Logistics Systems and Management, Accepted for Publication.

Strategic supply chain management factors influencing agribusiness innovation utilization

Journal Article ,
Strategic supply chain management factors influencing agribusiness innovation utilization. (2014). The International Journal of Logistics Management 25 (3), 487-521, 2014, 25, 487-521.

Technological innovation and operational effectiveness: their role in achieving performance improvements

Journal Article ,
Technological innovation and operational effectiveness: their role in achieving performance improvements. (2014). Production Planning & Control 25 (12), 969-979, 2014.

HEALTH CARE SUPPLY CHAIN PRACTICES: THE CASE OF HOSPITALS IN SAUDI ARABIA

Journal Article ,
HEALTH CARE SUPPLY CHAIN PRACTICES: THE CASE OF HOSPITALS IN SAUDI ARABIA. (2014). INTED2014 Proceedings, 618-618, 2014.

DRIVERS OF DEMAND AND PATIENT SATISFACTION IN SAUDI ARABIAN HEALTHCARE SERVICES

Journal Article ,
DRIVERS OF DEMAND AND PATIENT SATISFACTION IN SAUDI ARABIAN HEALTHCARE SERVICES. (2014). INTED2014 Proceedings, 1075-1075, 2014.

The interplay between competitive drivers, outsourcing and supply chain performance: the case of middle east supply chains

Journal Article ,
The interplay between competitive drivers, outsourcing and supply chain performance: the case of middle east supply chains. (2013). International Journal of Accounting Information Science & Leadership 6 (17 …, 2013.

Strategic Factors Influencing the Utilization of Industry-Led Innovation in Supply Chains, 27-28 September

Journal Article ,
Strategic Factors Influencing the Utilization of Industry-Led Innovation in Supply Chains, 27-28 September. (2013). 1st Management Theory Conference., University of the Pacific, Dugoni Campus …, 2013.

Strategic Factors Influencing the Utilization of Industry-Led Innovation in Supply Chains

Conference Paper ,
Strategic Factors Influencing the Utilization of Industry-Led Innovation in Supply Chains. (2013). 1st Management Theory Conference. Presented at the. University of the Pacific, Dugoni Campus, San Francisco. (Original work published)

THE INTERRELATEDNESS OF INNOVATION COMPETENCES, OPERATIONAL EFFECTIVENESS AND ORGANIZATIONAL PROCESSES.

Journal Article ,
THE INTERRELATEDNESS OF INNOVATION COMPETENCES, OPERATIONAL EFFECTIVENESS AND ORGANIZATIONAL PROCESSES. (2012). Review of Management Innovation & Creativity 5 (14), 2012.

The critical factors impacting on the global medical tourism service supply chain management

Journal Article ,
The critical factors impacting on the global medical tourism service supply chain management. (2012). CQUniversity, 2012.

The factors impacting on the management of global medical tourism service supply chain

Journal Article ,
The factors impacting on the management of global medical tourism service supply chain. (2012). GSTF Journal on Business Review (GBR) 2 (2), 2012, 2.

The Interrelatedness of Innovation Competences, Operational Effectiveness and Organizational Processes

Journal Article ,
The Interrelatedness of Innovation Competences, Operational Effectiveness and Organizational Processes. (2012). Review of Management Innovation & Creativity, 5, 35-49.

INNOVATION IN THE PRODUCTION OF DATES: A CLASSROOM ACTION LEARNING PROJECT

Journal Article ,
INNOVATION IN THE PRODUCTION OF DATES: A CLASSROOM ACTION LEARNING PROJECT. (2012). EDULEARN12 Proceedings, 7584-7594, 2012.

Key operational drivers in the medical tourism industry

Journal Article ,
Key operational drivers in the medical tourism industry. (2012). and Medhekar, A 2012, “”. International Journal of Accounting Information Science & Leadership, 5, 62-76.

KEY OPERATIONAL DRIVERS IN THE MEDICAL TOURISM INDUSTRY.

Journal Article ,
KEY OPERATIONAL DRIVERS IN THE MEDICAL TOURISM INDUSTRY. (2012). International Journal of Accounting Information Science & Leadership 5 (12), 2012.

USING SIMULATION SOFTWARE IN THE CLASSROOM FOR THE IMPLEMENTATION OF LEAN PRINCIPLES IN A WATERPROOF MANUFACTURING COMPANY

Journal Article ,
USING SIMULATION SOFTWARE IN THE CLASSROOM FOR THE IMPLEMENTATION OF LEAN PRINCIPLES IN A WATERPROOF MANUFACTURING COMPANY. (2012). EDULEARN12 Proceedings, 7565-7572, 2012.

ACTION LEARNING PROJECT FOR THE DESIGN AND SIMULATION OF A SAUDI FOOTBALL E-COMMERCE WEBSITE

Journal Article ,
ACTION LEARNING PROJECT FOR THE DESIGN AND SIMULATION OF A SAUDI FOOTBALL E-COMMERCE WEBSITE. (2012). EDULEARN12 Proceedings, 7657-7665, 2012.

Examining relationships among leadership, innovation competencies and operational effectiveness

Journal Article ,
Examining relationships among leadership, innovation competencies and operational effectiveness. (2011). Proceedings of the 12th Malaysia-Indonesia International Conference on …, 2011.

THE PREDICTIVE POWER OF COSTS AND QUALITY FACTORS ON MEDICAL TOURISM

Journal Article ,
THE PREDICTIVE POWER OF COSTS AND QUALITY FACTORS ON MEDICAL TOURISM. (2011). Nternational Handbook of Academic Research and Teaching, 1, 2011.

RADICAL CHALLENGES FOR INNOVATION MANAGEMENT

Journal Article ,
RADICAL CHALLENGES FOR INNOVATION MANAGEMENT. (2011). Int. J. Technology Management 55 (1 2), 2011.

Competences and capabilities for innovation in supply chain relationships

Journal Article ,
Competences and capabilities for innovation in supply chain relationships. (2011). International Journal of Technology Management 56 (2 3 4), 272-289, 2011, 56, 272-289.

The role of cross-functional teams on the alignment between technology innovation effectiveness and operational effectiveness

Journal Article ,
The role of cross-functional teams on the alignment between technology innovation effectiveness and operational effectiveness. (2011). International Journal of Technology Management 55 (1 2), 122-137, 2011, 55, 122-137.

Contributions of cross-functional teams to the improvement in operational performance

Journal Article ,
Contributions of cross-functional teams to the improvement in operational performance. (2010). Team Performance Management, 16, 146-168.

Information asymmetry and inter-firm relationships: are there any linkages

Journal Article ,
Information asymmetry and inter-firm relationships: are there any linkages. (2010). International Journal of Accounting Information Science, and Leadership, 3, 1-14.

Relational factors that explain supply chain relationship

Journal Article ,
Relational factors that explain supply chain relationship. (2010). Asia Pacific Journal of Marketing and Logistics, 22, 419-440.

Supply Chain competences and their effect on performance

Journal Article ,
Supply Chain competences and their effect on performance. (2010). CQUniversity, 2010, 1, 29-46.

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Classes

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Alfaisal University

Principles of Logistics and Supply chain Management (undergraduate)

Operations Management (undergraduate)

Coop Internship (undergraduate)