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| Year of Publication |
2022
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| Journal |
Proceedings of the 55th Hawaii International Conference on System Sciences, 2022
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Publications
Claim success, but blame the bot? User reactions to service failure and recovery in interactions with humanoid service robots
Assistant Professor, Chair of Marketing Department, Department of Marketing
Citation: 1.Claim success, but blame the bot? User reactions to service failure and recovery in interactions with humanoid service robots. Proceedings of the 55th Hawaii International Conference on System Sciences, 2022. 2022.
In: Proceedings of the 55th Hawaii International Conference on System Sciences, 2022
Published by: N Mozafari, M Schwede, M Hammerschmidt, WH Weiger , 2022
google Scholar link: https://scholar.google.com/citations?view_op=view_citation&hl=en&user=ZqVJLwUAA…
Cited by: 5