| Year of Publication |
2022
|
| Journal |
Electronic Markets
|
| Volume |
32
|
| Start Page |
2491
|
| Number of Pages |
14
|
| Download citation |
Publications
Users Taking the Blame? How Service Failure, Recovery, and Robot Design Affect User Attributions and Retention
Assistant Professor, Department of Management
Citation: Meyer N, Schwede M, Hammerschmidt M, Weiger WH. Users Taking the Blame? How Service Failure, Recovery, and Robot Design Affect User Attributions and Retention. Electronic Markets. 2022;32:14.
In: Electronic Markets
Published by: , 2022
google Scholar link: https://link.springer.com/article/10.1007/s12525-022-00613-4
Cited by: